Agile and  Modern IT Solutions

A large-scale nationwide client with multiple architects requested support in establishing and configuring their ManageEngine environment from the ground up. With a variety of IT requirements encompassing IT Service Management (ITSM), Mobile Device Management (MDM), Change Management, Project Management, and OKTA integration, the task involved tailoring the ManageEngine suite to fit their specific business workflows, guaranteeing smooth integration, and promoting user acceptance.

Aspire Live, a trusted IT solutions provider, developed a comprehensive deployment strategy for ManageEngine solutions, integrating asset management, change management, project management, and MDM implementation. We executed the successful conversion and implementation of ManageEngine products, including seamlessly migrating ticket histories from previous ITSM tools, establishing robust change management procedures, configuring project boards, and optimising asset management capabilities with seamless OKTA integration. Additionally, Aspire Live provided post-project support with dedicated hours for addressing ongoing issues, providing additional training, and facilitating the integration of new modules within the ManageEngine suite. We extended support services for six months post-go-live to ensure operational efficiency and user satisfaction.

An industry trailblazer in automated healthcare solutions aimed to boost collaboration and optimise project management by incorporating various Atlassian products into their operations. Nevertheless, navigating the complexities of selecting the most suitable licensing model and achieving seamless integration presented formidable hurdles for the organisation.

Our team initiated an exhaustive analysis to pinpoint the exact licensing specifications aligned with the client's enterprise requirements. We meticulously charted a strategic integration roadmap by orchestrating meetings with Atlassian and engaging in discussions with key stakeholders. Through close collaboration with Atlassian, we seamlessly executed the deployment of enterprise licensing or consolidated Atlassian products within a unified organisational framework tailored to the agreed-upon strategy. Furthermore, we dedicated efforts to ensure seamless compatibility between the client's existing user emails and Okta, a critical element of their IT infrastructure. This endeavour involved liaising with Atlassian support to update user emails and establish well-defined user groups for streamlined access management protocols.

A prominent organisation in the water treatment industry encountered issues with its Cisco Unified Communications (UC) solution, which caters to more than 100 end users. The current IP address setup posed efficiency, scalability, and network reliability challenges, necessitating a comprehensive overhaul. The project aimed to revamp essential UC components' outdated IP address configuration while minimising operational disruptions. The intricate environment comprised a UCS server, multiple Cisco UC virtual machines, an extensive phone network, and several Cisco Voice Gateways.

The solution involved addressing the challenges with the existing UC infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Emergency Responder (CER), which utilised cumbersome static IP addresses. These static addresses posed management and update difficulties, compounded by their placement in the same subnet as the data network, heightening security vulnerabilities and reducing network availability. The project demanded meticulous planning and coordination to seamlessly execute the IP address reconfiguration without causing service interruptions or downtime for UC users and critical applications. The reconfiguration encompassed updating the IP addresses of numerous UC devices, servers, gateways, and endpoints distributed across various sites and regions, ensuring a smooth transition to a more secure and efficient network setup.