Agile and  Modern IT Solutions

A prominent gaming company renowned for its iconic intellectual property faced a critical resource gap in its IT department. The organization required an expert in advanced Jamf mobile device management with a robust IT infrastructure background to manage and troubleshoot time-sensitive issues on-site. Security was paramount, given the sensitive nature of their intellectual property. Their internal HR team struggled for months to find a candidate who fit the required skill set, budget constraints, and availability for a full-time, 40-hour-per-week workload. This prolonged search began to impact the efficiency of their IT operations and heightened the risk of potential disruptions.

Recognizing the urgency, the company turned to us for staff augmentation services. Within just two days, we identified and placed a highly skilled resource who not only possessed advanced expertise in Jamf but also had a comprehensive understanding of IT infrastructure. Our rigorous vetting process ensured the candidate met all security, skill, and cultural fit requirements, particularly important for working in a highly secure environment like a gaming studio. The resource was seamlessly integrated into the team and started contributing immediately. Benefits The impact was immediate and profound. The IT operations team experienced a significant reduction in downtime due to the resource’s ability to handle complex issues efficiently. Originally brought on for a three-month engagement, the candidate exceeded expectations, earning the trust of the organization and remaining in the role for over two years.

Our client, a prominent crude oil refinery renowned for producing gasoline, jet fuel, diesel, heating oil, heavy fuel oils, propane, and asphalt for multinational corporations, recognised the need for enhanced insights and analytics derived from machine data and event logs. They set out to elevate these capabilities by implementing an automated response mechanism to improve operational efficiency and fortify security measures.

The client revolutionised their operational environment by harnessing the power of Splunk, a leading platform known for its robust big data analytics, monitoring capabilities, security features, and incident response tools. The customer unlocked invaluable insights through the strategic integration of Splunk across their infrastructure and the centralised aggregation of machine data, event logs, metrics, and network traces. These insights empowered them to optimise operational efficiencies, pre-emptively identify operational risks, thwart cybersecurity threats, and automate responses to promptly and efficiently counter known vulnerabilities.

Our customer encountered obstacles with visibility into their environment, leading to performance issues. They sought a comprehensive solution to gain a complete understanding of their network activities and address the performance challenges effectively.

We implemented a robust solution by utilizing Gigamon for monitoring network changes, performance evaluation, and traffic pattern analysis, along with Extrahop for advanced network analytics, thereby enhancing our network performance monitoring capabilities.