Agile and  Modern IT Solutions

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.

Due to insufficient security visibility, our retail clients are vulnerable to various cyberthreats, including malware, ransomware, and phishing attacks. Without clear insight into their security posture, these organizations face significantly increased risks that could compromise their operations and expose customer data.

To address these vulnerabilities, we implemented VMware Carbon Black’s Endpoint SecurityPlatform for our clients. This solution provided them with advanced visibility, proactive threat detection, and strong prevention measures against malware, ransomware, and phishing attacks. By leveraging these capabilities, our clients significantly strengthened their security posture, reinforcing their defense sagainst cyber threats and ensuring the protection of their critical assets and data.

Our customer encountered obstacles with visibility into their environment, leading to performance issues. They sought a comprehensive solution to gain a complete understanding of their network activities and address the performance challenges effectively.

We implemented a robust solution by utilizing Gigamon for monitoring network changes, performance evaluation, and traffic pattern analysis, along with Extrahop for advanced network analytics, thereby enhancing our network performance monitoring capabilities.