Agile and  Modern IT Solutions

A large-scale nationwide client with multiple architects requested support in establishing and configuring their ManageEngine environment from the ground up. With a variety of IT requirements encompassing IT Service Management (ITSM), Mobile Device Management (MDM), Change Management, Project Management, and OKTA integration, the task involved tailoring the ManageEngine suite to fit their specific business workflows, guaranteeing smooth integration, and promoting user acceptance.

Aspire Live, a trusted IT solutions provider, developed a comprehensive deployment strategy for ManageEngine solutions, integrating asset management, change management, project management, and MDM implementation. We executed the successful conversion and implementation of ManageEngine products, including seamlessly migrating ticket histories from previous ITSM tools, establishing robust change management procedures, configuring project boards, and optimising asset management capabilities with seamless OKTA integration. Additionally, Aspire Live provided post-project support with dedicated hours for addressing ongoing issues, providing additional training, and facilitating the integration of new modules within the ManageEngine suite. We extended support services for six months post-go-live to ensure operational efficiency and user satisfaction.

Our client, a prominent investor and infrastructure asset manager in the wireless communications sector, manages operations across Europe, Asia, Australia, and the Americas on a global scale. They enlisted support to strategise and implement GDPR-compliant data protection measures. This initiative required a meticulous approach, encompassing the enhancement of existing systems and adopting new technologies to ensure adherence to GDPR. The consequences of non-compliance with GDPR can be severe, given its broad definition of personal data and the potential for substantial fines. Furthermore, GDPR compliance entails facilitating Data Subject Requests (DSRs), which involve providing individuals with copies of their data, correcting inaccuracies, deleting information, and restricting access per their requests. Consequently, meticulous tracking, robust security measures, and efficient data retrieval mechanisms were crucial for managing personal data globally. The client had identified the Azure RMS (Rights Management Service) and AIP (Azure Information Protection) as the preferred solution stack and devised a comprehensive implementation roadmap. They were in search of a seasoned technology consultant capable of navigating the intricate workflows necessary to execute their roadmap effectively and enhance data protection measures. The European Union's GDPR impose legal obligations on companies handling the personal data of EU citizens, aiming to establish stringent data protection and privacy standards. Compliance with these regulations is imperative for businesses operating in the EU, often requiring significant investments in data protection capabilities and regulatory compliance mechanisms to ensure the security and privacy of personal data. Services included are Infrastructure Implementation as well as Risk & Compliance.

Our client embarked on a global endeavour to ensure compliance with the General Data Protection Regulation (GDPR) by implementing robust data protection protocols. As part of this initiative, AspireLive spearheaded a meticulous phased rollout of advanced technologies, including Microsoft Multi-Factor Authentication, Azure Information Protection (AIP), Azure Rights Management Service (RMS), and Microsoft Cloud App Security. These tools were strategically employed to automate data identification, classification, encryption, and data loss prevention, enabling seamless handling of personal data in line with GDPR requirements. A thorough pilot program was conducted to address potential challenges before the full-scale implementation, involving manual labelling and classification of documents, rigorous GDPR compliance testing, and comprehensive training sessions for both end-users and administrators. The successful execution of this strategic plan not only ensured GDPR compliance but also bolstered data security and governance throughout the organisation. By meticulously implementing technologies such as Microsoft Multi-Factor Authentication, Azure AIP, Azure RMS, and Microsoft Cloud App Security, our client established a robust framework for secure data handling, including sensitive information pertinent to EU citizens. From pilot testing to global deployment, the phased approach facilitated a smooth transition, enhancing data protection capabilities and reinforcing compliance with GDPR. This comprehensive effort underscored the organisation's commitment to safeguarding personal data and maintaining high data security and privacy standards across its global operations.

The client faced escalating challenges due to the intricate nature of their microservices platform, requiring a solution to address load-balancing issues and bolster security measures. With the need to enhance scalability and resilience while ensuring secure traffic distribution and API protection, the client sought a comprehensive approach to optimise their microservices architecture effectively.

Our team successfully tackled the escalating complexity of our client's microservices platform by implementing a robust solution that leveraged the power of F5 Big-IP, NGINX, and F5 APM Access Policy Manager. By integrating an API gateway alongside F5 technologies, we orchestrated seamless traffic distribution and fortified API security, empowering the client's microservices architecture with enhanced scalability and resilience.