Agile and  Modern IT Solutions

Our client encountered obstacles in conducting thorough network performance monitoring, which entails analysing log traffic, assessing traffic patterns across various OSI layers, implementing efficient data filtering techniques, and effectively detecting potential cyber-attacks to bolster cybersecurity measures.

We deployed Elastic Stack Vectra for in-depth log traffic analysis and network performance monitoring in our project. We efficiently detected and neutralised potential cyber threats by utilising its features to analyse traffic patterns across OSI layers and apply advanced data filtration methods. This proactive approach significantly improved our client's network security resilience and operational reliability. The technologies used were Elastic and Vectra.

Our enterprise client sought robust firewall services with remote access capabilities to secure connectivity for their geographically dispersed workforce. Challenges arose in setting up a secure gateway for northbound and southbound traffic and delivering dependable VPN endpoints for remote access.

We effectively addressed the client's needs by deploying high-availability Palo Alto appliances at their data centre. These appliances had advanced features, including Global Protect VPN, URL filtering, and threat protection capabilities. Strategically positioned, these appliances served as comprehensive VPN endpoints and secure gateways for managing incoming and outgoing traffic. This deployment significantly bolstered the client's network security, ensuring a robust and reliable infrastructure for their distributed workforce.

A prominent shoe designer and manufacturer encountered the task of transitioning their IT service management system from ServiceNow to SolarWinds without compromising the functionality of critical use cases. With an impending deadline to retire ServiceNow, Toms required support to streamline the migration, improve workflow efficiency, and fully leverage the capabilities of SolarWinds in the process.

Our team worked closely with Toms to meticulously orchestrate a seamless transition from ServiceNow to SolarWinds. The project commenced with a comprehensive discovery phase, allowing us to delve into the current environment and thoroughly assess the existing ServiceNow setup. By pinpointing areas for enhancement and devising a detailed design and actionable strategy, we paved the way for a successful migration. A pivotal focus of the project was optimising workflow design. We thoroughly reviewed Toms' current workflows in ServiceNow, identifying opportunities for improvement and reshaping them to better align with SolarWinds functionalities. This involved refining severity/priority settings, SLAs, onboarding/offboarding procedures, and approval protocols, ensuring efficient operations within the new platform. Moreover, we tailored reports and dashboards in SolarWinds to cater to Toms' specific business requirements, offering valuable insights and bolstering decision-making capabilities. Implementation of notifications for prolonged or dormant tickets boosted overall efficiency and responsiveness. Data migration and integrations played integral roles in the project's success. We effectively transferred two years of incident records for reporting purposes, with additional historical data migrated as necessary. Seamless integrations with platforms like Microsoft Teams were established to foster enhanced collaboration and communication. Throughout the project lifecycle, we strongly emphasised training and knowledge transfer for the internal team. Collaboratively developing training materials and conducting hands-on sessions ensured the team was well-prepared to leverage SolarWinds to its full potential.