A large-scale nationwide client with multiple architects requested support in establishing and configuring their ManageEngine environment from the ground up. With a variety of IT requirements encompassing IT Service Management (ITSM), Mobile Device Management (MDM), Change Management, Project Management, and OKTA integration, the task involved tailoring the ManageEngine suite to fit their specific business workflows, guaranteeing smooth integration, and promoting user acceptance.
Aspire Live, a trusted IT solutions provider, developed a comprehensive deployment strategy for ManageEngine solutions, integrating asset management, change management, project management, and MDM implementation. We executed the successful conversion and implementation of ManageEngine products, including seamlessly migrating ticket histories from previous ITSM tools, establishing robust change management procedures, configuring project boards, and optimising asset management capabilities with seamless OKTA integration. Additionally, Aspire Live provided post-project support with dedicated hours for addressing ongoing issues, providing additional training, and facilitating the integration of new modules within the ManageEngine suite. We extended support services for six months post-go-live to ensure operational efficiency and user satisfaction.
The architecture firm experienced a tailored ManageEngine setup perfectly aligned with their unique business needs and processes. This customised solution enabled seamless integration of various ManageEngine modules and OKTA, fostering a smooth workflow across different IT functions. As a result, their optimised IT environment led to enhanced efficiency in IT service management, mobile device management, change management, and project management processes. Additionally, comprehensive training and detailed documentation empowered the client's IT team to manage and utilise the ManageEngine suite effectively, ensuring they could maximise the implemented solutions. This emphasis on tailoring the solution makes the audience feel understood and valued.
A multinational accounting professional services firm tasked our team to support their network team in enhancing visibility into network traffic by identifying and selecting an optimal solution.
We meticulously assessed various solutions to ensure alignment with the company's requirements, leading to the selection of a cost-effective and efficient solution tailored to the specific use case. The optimal combination identified for the proof-of-concept test included Keysight taps, Viavi analytics, and CPacket for Azure, which stood out as the contenders' most functional and economical choices.
This tailored solution design offers a clear roadmap for significantly enhancing visibility into network traffic, empowering a more proactive and efficient network team to address network issues promptly and effectively.
