We’re a people focused
organization

Our client requires the capability to capture snapshots of application databases and store them securely and efficiently while reducing recovery times within their current NetApp SAN infrastructure.

We seamlessly integrated NetApp SnapManager with their existing NetApp SAN infrastructure to meet our client's needs and imported over 50 application databases into the system. To ensure data protection and integrity, automated database snapshot policies were configured within SnapManager to enable regular snapshots of the databases. Extensive testing was conducted on the database snapshot restore functionality to verify the seamless recovery process, assuring the client that their applications could swiftly recover from potential disruptions.

Our task was to tackle the intricate access rights management requirements of a vast healthcare facility spanning almost 50 locations. Due to a lack of centralised control and visibility, daily hurdles such as access management, account provisioning, permission oversight, system monitoring, and compliance reporting plagued the organisation. The challenge was seamlessly integrating solutions to enhance inventory management, enforce regulatory compliance, and boost network performance, minimising downtime and disruptions throughout the expansive healthcare network.

We successfully addressed the complex access rights management challenges by deploying SolarWinds Access Rights Manager (ARM) and User Device Tracker (UDT) for the healthcare facility with nearly 50 locations. With ARM, our solution provided the client with centralised visibility into resource access, automated provisioning, detection of suspicious activities, and customised reporting for compliance and audit requirements. Simultaneously, UDT enhanced network device visibility and control, allowing real-time location, status, and usage monitoring. This comprehensive approach streamlined inventory management, ensured regulatory compliance, optimised network performance, and minimised downtime and disruptions, empowering the healthcare facility to operate efficiently and securely across its extensive network infrastructure.

The county encountered obstacles due to its outdated contact center infrastructure based on a legacy Avaya system. This aging system's limitations in scalability, advanced functionalities, and adaptability impeded the county's capacity to provide efficient and effective services to its residents. In response, the county aimed to revamp its contact center setup to enhance customer accessibility, optimize operational workflows, and harness cutting-edge technologies for superior service delivery.

Teaming up with our experts, the County initiated a robust Enterprise Contact Center Modernization initiative. Opting for a shift to Cisco's cloud-based Webex Contact Center platform, the county harnessed its cutting-edge functionalities and features. The project encompassed the replacement of the existing DTMF IVR with Cisco's conversational IVR, integrating Automatic Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities, and implementing real-time reporting, call recording, and CRM integration. With the new platform, Miami Dade County could engage with residents through multiple communication channels such as phone, email, live chat, social media, and SMS/text messaging. AI-driven Virtual Agents empower residents with self-service functionalities, elevating accessibility and convenience. The platform's microservices-based architecture facilitated scalability and swift feature deployment, ensuring adaptability to changing requirements. Supervisors were furnished with Cisco Webex Workforce Optimization tools encompassing call recording, quality management, workforce management, and analytics, empowering them to lead their teams efficiently and foster outstanding customer experiences. Seamless integration facilitated the transmission of pertinent information, offering comprehensive insights into customer interactions.