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Our client, a prominent crude oil refinery renowned for producing gasoline, jet fuel, diesel, heating oil, heavy fuel oils, propane, and asphalt for multinational corporations, recognised the need for enhanced insights and analytics derived from machine data and event logs. They set out to elevate these capabilities by implementing an automated response mechanism to improve operational efficiency and fortify security measures.

The client revolutionised their operational environment by harnessing the power of Splunk, a leading platform known for its robust big data analytics, monitoring capabilities, security features, and incident response tools. The customer unlocked invaluable insights through the strategic integration of Splunk across their infrastructure and the centralised aggregation of machine data, event logs, metrics, and network traces. These insights empowered them to optimise operational efficiencies, pre-emptively identify operational risks, thwart cybersecurity threats, and automate responses to promptly and efficiently counter known vulnerabilities.

A large-scale nationwide client with multiple architects requested support in establishing and configuring their ManageEngine environment from the ground up. With a variety of IT requirements encompassing IT Service Management (ITSM), Mobile Device Management (MDM), Change Management, Project Management, and OKTA integration, the task involved tailoring the ManageEngine suite to fit their specific business workflows, guaranteeing smooth integration, and promoting user acceptance.

Aspire Live, a trusted IT solutions provider, developed a comprehensive deployment strategy for ManageEngine solutions, integrating asset management, change management, project management, and MDM implementation. We executed the successful conversion and implementation of ManageEngine products, including seamlessly migrating ticket histories from previous ITSM tools, establishing robust change management procedures, configuring project boards, and optimising asset management capabilities with seamless OKTA integration. Additionally, Aspire Live provided post-project support with dedicated hours for addressing ongoing issues, providing additional training, and facilitating the integration of new modules within the ManageEngine suite. We extended support services for six months post-go-live to ensure operational efficiency and user satisfaction.

A premier distributor of high-quality pumping products and systems was looking for a complete Managed Services solution for a reliable and secure network infrastructure. They needed proactive support for network operations as well as integration management for emerging technologies. The customer wanted to realign their complex IT infrastructure with verified business requirements. Their diverse IT assets included a Windows Active Directory environment, 80 virtual desktops, 24 virtual servers, and 15 terabytes of data, with 70 active users.

The service offering designed for the customer included three main parts: network security, infrastructure management, and endpoint management. Firewall configuration and Virtual Private Network (VPN) support were included in the proposal, taking advantage of the wealth of experience in our Security Division. As for infrastructure, our offering included 24/7 monitoring on all network devices, LAN/WAN support, and server and storage management. And we proposed endpoint management of PCs and mobile devices, as well as application support for related software.