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The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

In our recent project, we faced the challenge of supporting the Client's Disaster Recovery Testing initiative for their IBM Storwize V5030 system. The task involved implementing a new IBM Storwize V5030E system in the Chicago, IL, data centre production environment while repurposing the old V5030 as a replication target. Our main challenge was to ensure seamless synchronisation between the V5030E (source) and V5030 (target) systems and conduct a simulated disaster recovery scenario to validate functionality.

To address the challenge, we meticulously implemented the new technology IBM Storwize V5030E system in the Chicago, IL, data centre. We established a robust plan to synchronise data between the V5030E and V5030 systems, ensuring data integrity and continuity. Rigorous testing procedures were implemented to simulate a disaster recovery scenario, guaranteeing that the systems could seamlessly switch over in case of an actual emergency. Our team monitored the process to mitigate risks and ensure a successful transition.

An industry-leading electricity generation and transmission corporation based in the United States aimed to implement a robust on-site Data Recovery as a Service (DRaaS) solution. The corporation required a comprehensive system to ensure the efficient and accurate backup and restoration of critical systems, adhering to their specified Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). This initiative was crucial to maintaining the uninterrupted operation of their generation and transmission facilities and safeguarding against potential disruptions.

By integrating Rubrik Cloud Data Management (CDM), our client seamlessly implemented policy-driven data backup with near-zero recovery time capabilities. This adoption not only enabled the client to enhance the efficiency of their infrastructure team but also enabled them to supervise and administer the solution effortlessly.