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A public transportation organisation facing challenges with its current IT Asset Management (ITAM) system, such as lack of integration with core business operations and service interruptions, sought help migrating to Ivanti.

With our extensive expertise and thorough understanding of SMART's current IT Asset Management processes, we conducted in-depth discovery sessions. This allowed us to identify critical areas for improvement and provide a detailed overview of Ivanti's architecture. We worked closely with the client, ensuring a shared path forward for progress and instilling confidence in the proposed solution.

The prominent hospital in southern California, operating across two locations, identified the imperative to revamp and streamline IT service management processes for heightened efficiency and effectiveness. Seeking to implement ServiceNow IT Service Management (ITSM) for a robust ticketing system and enhanced incident resolution capabilities, the challenge resided in configuring ServiceNow minimally while guaranteeing a seamless migration of ticket history from their current third-party vendor.

Our team initiated a thorough implementation process to address the challenge of implementing ServiceNow ITSM at the hospital. We opted for a base, vanilla installation of ServiceNow, focusing on essential functionalities without custom workflows or automation initiatives. This involved setting up 7-10 IT queues customised to meet specific requirements and configuring the default portal for user ticket submissions. Additionally, we integrated email (SMTP) services for streamlined communication and basic reporting capabilities for incident tracking and analysis. Our team meticulously managed the migration process, utilising available tools to preserve historical data and uninterrupted service continuity. Furthermore, we conducted tailored training sessions for the IT team, equipping them with the necessary knowledge and skills to leverage the ServiceNow platform effectively.

A prominent global manufacturer, facing challenges with the efficiency of its widely distributed manufacturing facilities due to an outdated data centre, sought a data centre refresh. The seamless transition from its current data centre to a new VMware on the Nutanix platform was identified as a critical priority to enhance operational capabilities across its global network of plants.

Aspire implemented ESXi hypervisor clusters, VMware vCenter, and the Nutanix AOS Acropolis Operating System, incorporating hardware alerting and remote console access. Additionally, remote management was established at both primary and disaster recovery sites, comprehensive environment documentation was provided to facilitate deployment, replication was configured, and distributed storage and encryption were set up to ensure a robust and secure infrastructure.