We’re a people focused
organization

A prominent organisation in the water treatment industry encountered issues with its Cisco Unified Communications (UC) solution, which caters to more than 100 end users. The current IP address setup posed efficiency, scalability, and network reliability challenges, necessitating a comprehensive overhaul. The project aimed to revamp essential UC components' outdated IP address configuration while minimising operational disruptions. The intricate environment comprised a UCS server, multiple Cisco UC virtual machines, an extensive phone network, and several Cisco Voice Gateways.

The solution involved addressing the challenges with the existing UC infrastructure, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Emergency Responder (CER), which utilised cumbersome static IP addresses. These static addresses posed management and update difficulties, compounded by their placement in the same subnet as the data network, heightening security vulnerabilities and reducing network availability. The project demanded meticulous planning and coordination to seamlessly execute the IP address reconfiguration without causing service interruptions or downtime for UC users and critical applications. The reconfiguration encompassed updating the IP addresses of numerous UC devices, servers, gateways, and endpoints distributed across various sites and regions, ensuring a smooth transition to a more secure and efficient network setup.

Due to insufficient security visibility, our retail clients are vulnerable to various cyberthreats, including malware, ransomware, and phishing attacks. Without clear insight into their security posture, these organizations face significantly increased risks that could compromise their operations and expose customer data.

To address these vulnerabilities, we implemented VMware Carbon Black’s Endpoint Security Platform for our clients. This solution provided them with advanced visibility, proactive threat detection, and strong prevention measures against malware, ransomware, and phishing attacks. By leveraging these capabilities, our clients significantly strengthened their security posture, reinforcing their defenses against cyber threats and ensuring the protection of their critical assets and data.

Our client encountered obstacles in conducting thorough network performance monitoring, which entails analysing log traffic, assessing traffic patterns across various OSI layers, implementing efficient data filtering techniques, and effectively detecting potential cyber-attacks to bolster cybersecurity measures.

We deployed Elastic Stack Vectra for in-depth log traffic analysis and network performance monitoring in our project. We efficiently detected and neutralised potential cyber threats by utilising its features to analyse traffic patterns across OSI layers and apply advanced data filtration methods. This proactive approach significantly improved our client's network security resilience and operational reliability. The technologies used were Elastic and Vectra.